Security Customs and Immigration Intensive Aviation English 

Duration: 5 days - 30 Hours

Price: On Application

Aims and Objectives:

The course is designed for people working in security, customs and immigration whose first language is not English.  The course aims to build the language and customer service skills for those who are interacting with passengers.

Content:

Module 1 (sample)

·        Introductions and greetings

·        Giving instructions

·        Explaining rules and regulations

·        Customer service

·        Emergency Procedures

Module 2 (sample)

·        Asking about reasons for traveling

·        Dealing with difficult passengers

·        Intercultural awareness

·        Explaining processes and procedures

·        Permission, necessity and obligation